We guarantee that our products are as advertised and that all new products are indeed new unless otherwise noted. 

If we have damaged, discounted, consigned or used products, these will be noted clearly. Bombella Bass wants our customers to be 100% satisfied with their purchases

When your purchase arrives, you have a 48 hour approval period to play and evaluate the Bass. 

If you are not satisfied with the purchase you must contact us within this 48 hour time period and arrange for a return. 

If you decide to return the item during this 48 hour period, we will refund the purchase price with the same manner of payment you used for the purchase (cash purchases will be refunded with a check) once we have inspected the returned item.

Purchases in person have a 24 hour return policy since you where allowed to try and inspect our instrument at your leisure. 

Any damage, wear, use or missing packaging will either negate an upgrade or incur a restocking fee.

The customer is responsible for all freight charges incurred in the course of the sale (freight charges to you and back to us if returned) unless other arrangements have been made. 

Freight charges and credit card fees will never be refunded and any damaged items due to shipment must be handed by you and the shipper through a freight claim. 

If you are not satisfied with your purchase, please return the item to us as quickly as we sent it to you in the same condition including the same packaging. All returns must be fully insured when shipped. 

If we don’t hear from you we will assume you are satisfied and the sale is complete.

(48 Return policy valid only in USA territory, except Hawaii and Puerto Rico)